Shipping & Return

Returns policy

  • You may return unopened and unused items within 14 days of delivery for a full refund.
  • The return shipping costs will be paid if the return is as a result of our error (you received an incorrect or defective item).
  • The refund amount can be expected to be credited in your account within four weeks of you returning the item to the shipper. However, in most cases you will receive your refund quicker.
  • This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

How to process your returns?

If you need to return an item, please contact us (info@lorenzo.ae) with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

  • We can ship to virtually any address in the world.
  • When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
  • Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
  • To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

NOTE: There are restrictions on some products, and some products cannot be shipped to international destinations.